idr hokiPrivacy Policy
This page describes what we collect when you use idr hoki and how we keep that data protected. We at idr hoki take your privacy seriously. We do not sell your personal information to third parties, and we use encryption to secure all data transmission between your device and our servers.
When you open an account with us, register for a promotion, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or contact our support team, we collect certain information. This policy explains what we collect, how we use it, who has access to it, and what rights you have over your data.
Our platform serves account holders across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. We offer sports betting on Liga 1, Piala AFF, Champions League, and other tournaments; live-dealer games; slot games; and esports markets. Our support team is available in Indonesian and English to answer questions about this policy or your account.
What Data We Collect at idr hoki
We at idr hoki collect information in several ways. When you register, we collect your name, email address, date of birth, phone number, and residential address. We use this information to verify your identity and comply with anti-money-laundering regulations.
When you deposit funds, we collect information about your payment method — for example, your DANA, e-wallet, mobile banking, or local payment account details, or your bank account number if you use online payment, e-wallet, mobile banking, or local payment transfer. We do not store your full payment credentials; instead, we store a reference that allows us to process future transactions and reconcile deposits.
When you use idr hoki, we collect information about your activity — which games you play, which sports you bet on, your wagers, your winnings, and your account balance. We use this information to calculate your tier level, determine your weekly cashback, and detect fraud or suspicious activity.
We also collect technical information about your device and connection — your IP address, browser type, operating system, and the pages you visit on our platform. We use this information to improve our service, diagnose technical problems, and protect against unauthorized access.
We use cookies to enhance your experience
Our platform uses cookies to remember your login status, language preference, and account settings. Cookies are small files stored on your device. You can disable cookies in your browser settings, but some features of idr hoki may not work properly without them.
How We Use Your Data at idr hoki
We at idr hoki use your data for the following purposes:
- Account management: We verify your identity, process your deposits and withdrawals, and manage your account balance and tier status.
- Compliance: We comply with anti-money-laundering, know-your-customer (KYC), and other regulatory requirements. We may share your data with government agencies if required by law.
- Fraud prevention: We monitor your account for suspicious activity, such as multiple failed login attempts or unusual betting patterns. We may suspend your account if we detect fraud.
- Service improvement: We analyze anonymized data to understand how users interact with our platform and to improve our games, sports offerings, and user interface.
- Communication: We send you emails about your account, promotions, and important updates. You can opt out of promotional emails in your account settings.
We do not use your data to make automated decisions about your account, such as automatically closing your account or denying your withdrawal request. Any significant account action is reviewed by a human team member.
Third-Party Processors and Data Sharing
We at idr hoki work with third-party service providers to operate our platform. These providers include payment processors, hosting providers, and customer support platforms. We share only the minimum data necessary for these providers to perform their services.
Our payment processors (such as those handling online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment method information to process deposits and withdrawals. These processors are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
Our hosting providers store our servers and databases. Our servers may be located outside Indonesia. By using idr hoki, you consent to your data being transferred to and stored on servers outside your jurisdiction. We ensure that all data transfers are encrypted and secure.
How Long We Keep Your Data
We at idr hoki retain your personal data for as long as your account is active. If you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations and to resolve any disputes that may arise.
We retain transaction records (deposits, withdrawals, bets, winnings) for at least seven years. We retain technical logs (IP addresses, login attempts, device information) for up to one year.
If you request deletion of your data, we will delete it within 30 days, except where we are required by law to retain it. Contact our support team to request data deletion.
Your Rights Regarding Your Data at idr hoki
You have the right to access, correct, and delete your personal data. You can access your data by logging into your idr hoki account and viewing your profile. You can update your name, email, phone number, and address directly in your account settings.
If you want to access a complete copy of all data we hold about you, or if you want to request deletion of your data, contact our support team. We will provide your data in a portable format within 30 days of your request. We may ask you to verify your identity before providing sensitive information.
You have the right to opt out of promotional emails. You can do this by clicking the unsubscribe link in any promotional email, or by updating your communication preferences in your account settings.
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights. We encourage you to contact us first so we can address your concerns.
How We Protect Your Data at idr hoki
We at idr hoki use industry-standard encryption (SSL/TLS) to protect all data transmission between your device and our servers. Your password is hashed and salted, which means we cannot see your actual password — only a cryptographic representation of it.
Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to employees and contractors who need it to perform their jobs. All employees sign confidentiality agreements.
We cannot guarantee absolute security. If you believe your account has been compromised, contact our support team immediately. We will help you regain control of your account and investigate any unauthorized activity.
Contact Us About Privacy
If you have questions about this privacy policy, your data, or how we use your information, contact our support team. We offer multilingual support in Indonesian and English via email, live chat, and phone during business hours.
We aim to respond to privacy inquiries within five business days. If you are not satisfied with our response, you can escalate your complaint to our management team or to your local data protection authority.
This privacy policy is effective as of the date displayed on our website. We may update this policy from time to time. If we make material changes, we will notify you via email. Your continued use of idr hoki after notification constitutes acceptance of the updated policy.